Today's Teller Developing Basic Skills

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Now you can register for this instructor-led course anytime and begin your study the Monday following receipt of your registration.

AIB Course Code: 6832

Course Length: 8 weeks

Course Description:
This course provides participants with the basic tools to effectively handle the responsibilities of today's teller.

Audience:
Today's Teller: Developing Basic Skills is designed for entry-level tellers.

Learning Objectives:
After successfully completing this program, you will be able to:

• Describe the basic functions of the banking industry
• Define the teller's responsibilities
• Explain and perform a variety of daily transaction procedures
• Summarize the features and benefits of four basic categories of banking products
• Demonstrate quality customer service
• Describe compliance issues that affect the teller function
• Demonstrate appropriate reactions to security-related issues
• List the steps to being an effective communicator

Textbook:
Today's Teller: Developing Basic Skills, 2nd edition, 2005, ABA.

How this Course Works:
Today's Teller: Developing Basic Skills is an 8-week, instructor-led class with a rolling, weekly enrollment format. Participants may register anytime and will be added to the course on the Monday following ABA's receipt of their registration.

Course Credits: AIB: 2.0

Prerequisites: None

Required Software: None